Privacy policy

Last updated: 1 October 2026

Meli Plumbing Services ("we", "us", "our") respects your privacy. This policy explains what information we collect through our website, how we use it, and your options.

1. Who we are

Meli Plumbing Services is a plumbing business based in Beaumont Hills, NSW (ABN 48 726 420 498). If you have any questions about this policy, contact us at:

• Email: meliplumbingservices@gmail.com
• Phone: 0415 131 011
• Website: meliplumbingservices.com

2. Information we collect

Information you give us directly, via our website contact form:

• Name

• Phone number

• Email address

• Any details you include about your enquiry (e.g. type of job, address, urgency)

Information collected automatically, via cookies and similar technologies when you visit our site:

• Basic usage data (pages viewed, device/browser type, approximate location)
• Advertising identifiers used for Google Ads conversion tracking and remarketing (see Section 4)

3. How we use your information

We use the information collected to:

• Respond to your enquiry and provide quotes or services

• Contact you about a job you've requested

• Measure whether our Google Ads campaigns are generating genuine enquiries

• Improve our website and services

We do not sell your personal information to third parties.

4. Google Ads, cookies and tracking

We use Google Ads to advertise our services. As part of this, Google may place cookies on your device to:

• Measure when a website visit leads to a call or form submission (conversion tracking)
• Show you our ads again on other websites you visit (remarketing)

Google may collect and use data according to its own privacy policy. You can:

• Read Google's Privacy Policy: https://policies.google.com/privacy
• Manage your ad personalisation settings: https://myadcenter.google.com
• Opt out of interest-based ads generally: https://www.aboutads.info/choices

5. How we store and protect information

Enquiry details submitted through our contact form are stored securely and are only accessed by staff who need them to respond to your job. We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

6. Third parties we share information with

We may share information with:

• Service providers who help us run our website, hosting, or contact form

• Google, for advertising and analytics purposes as described above

We don't share your details with anyone else for their own marketing purposes.

7. Your rights

You can ask us to:

• Tell you what personal information we hold about you

• Correct any information that's wrong

• Delete your information, where reasonably possible

To make a request, contact us using the details in Section 1.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect the most recent version.

9. Contact us

If you have any questions or concerns about this policy or how we handle your information, contact us at meliplumbingservices@gmail.com or 0415 131 011.