Privacy Policy

Last updated: 28 July 2026

Meli Plumbing Services ("we", "us", "our") respects your privacy. This policy explains what information we collect through our website, how we use it, and your options.

1. Who we are

Meli Plumbing Services is a family-run plumbing business based in Beaumont Hills, servicing the Hills District and North-West Sydney, NSW.

2. Information we collect

Information you give us directly, when you call, text, or get in touch through our website:

Name
Phone number
Email address
Any details you include about your enquiry (e.g. type of job, address, urgency, or a photo you send us)

Information collected automatically, via cookies and similar technologies when you visit our site:

Basic usage data (pages viewed, device/browser type, approximate location)
Advertising identifiers used for Google Ads conversion tracking and remarketing (see Section 4)

3. How we use your information

We use the information collected to:

Respond to your enquiry and provide quotes or services
Contact you about a job you've requested
Measure whether our Google Ads campaigns are generating genuine enquiries
Improve our website and services

We do not sell your personal information to third parties.

4. Google Ads, cookies and tracking

We use Google Ads to advertise our services. As part of this, Google may place cookies on your device to measure when a website visit leads to a call or enquiry (conversion tracking), and to show you our ads again on other websites you visit (remarketing).

Google may collect and use data according to its own privacy policy. You can:

Read Google's Privacy Policy: policies.google.com/privacy
Manage your ad personalisation settings: myadcenter.google.com
Opt out of interest-based ads generally: aboutads.info/choices

5. How we store and protect information

Enquiry details are stored securely and are only accessed by staff who need them to complete your job. We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

6. Third parties we share information with

We may share information with service providers who help us run our website and hosting, and with Google, for advertising and analytics purposes as described above. We don't share your details with anyone else for their own marketing purposes.

7. Your rights

You can ask us to tell you what personal information we hold about you, correct anything that's wrong, or delete your information where reasonably possible. To make a request, contact us using the details in Section 1.

8. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect the most recent version.

9. Contact us

If you have any questions or concerns about this policy or how we handle your information, contact us at meliplumbingservices@gmail.com or 0415 131 011.